Frequently Asked Questions

  • Why should I order from Drawdeck?

    Hmm…. click here, we are confident you will be convinced!

  • When do we deliver?

    All our deliveries are done between Monday and Friday (working days).

  • What is our refund policy?

     If you aren’t happy with your framed art print, you can return them within 14 days from the date the item arrived in your home. The full refund will be transferred back to your bank account. Please make sure the frame is in the same good condition that you received it in, to be eligible for the refund. For more details on this contact us on hello@drawdeck.com

  • How long does it take until I get my order?

    We start making your order and sending it out for delivery as soon as the order comes through our website. You should expect it to be delivered on your doorstep between 3 to 5 business days unless stated by our customer care representative. You will be sent an order confirmation email and you can use that to track your order by getting in touch with us at hello@drawdeck.com

  • Do we ship internationally?

    Currently we only deliver in cities within the UAE, but we are working on offering international shipping - coming very soon!

  • My order has arrived but it’s wrong or damaged, what should I do?

    If your package didn’t arrive safe, sound, and in perfect condition please don’t worry. Send an email to our lovely customer service team at hello@drawdeck.com and reference your order number. We’ll get back to you ASAP and resolve the issue!

  • How are the products delivered?

    All of our products are securely packaged in our Dubai production facility and then handed over to our express shipping partners.

  • Who are we?

    Drawdeck is a UAE-grown online platform that curates exciting artwork from independent artists all over the world. The mission is to provide opportunities for artists to commercially sell and get recognized for their craft whilst making affordable artwork accessible to the consumers and businesses of the Middle East.

  • How do our artists get paid for their designs?

    Every sale we make rewards an artist. Before we do anything we run our artists through our pricing structure. At the end of every month we pay our artists depending on how many sales they have made.

  • What is our refund policy?

    As your order is printed on demand, it does not cover under refund policy.

  • Do we ship internationally?

    Currently we only deliver in cities within the UAE and GCC region, but we are working on offering international shipping to other regions as well!.

  • How long does it take until I get my order?

    We start making your order and sending it out for delivery as soon as the order comes through our website. You should expect it to be delivered on your doorstep between 7 to 10 business days. You will be sent an order confirmation email and you can use that to track your order by getting in touch with us at hello@drawdeck.com

Who We Are?

We are a UAE-grown online platform that curates exciting artwork from independent artists all over the world. The mission is to provide opportunities for artists to commercially sell and get recognized for their craft whilst making affordable artwork accessible to the consumers and businesses of the Middle East.

How do our artists get paid for their designs?

Every sale we make rewards an artist. Before we do anything we run our artists through our pricing structure. At the end of every month, we pay our artists depending on how many sales they have made.

Do we ship internationally?

Currently, we only deliver within the UAE, but we are working on international shipping and delivery – coming very soon!

How are the products delivered?

All of our products are securely packaged in either our Dubai production facility or then handed over to our express shipping partners.

My order has arrived but it’s wrong or damaged, what should I do?

If your package didn’t arrive safe, sound, and in perfect condition please don’t worry. Send an email to our lovely customer service team at hello@drawdeck.com and reference your order number. We’ll get back to you ASAP and resolve the issue!

What is our refund policy?

If you aren’t happy with your framed art print, you can return them within 14 days from the date purchased and we will give you a full refund transferred back to your bank account. Please make sure the frame is in the same condition that you received it in, to be eligible for the refund. For more details on this contact us on hello@drawdeck.com

How long does it take until I get my order?

We start making your order and sending it out for delivery as soon as the order comes through our website. You should expect it to be delivered no your doorstep between 5 to 10 business days unless stated by our customer care representative. You will be sent an order confirmation email and you can use that to track your order by getting in touch with us at hello@drawdeck.com

 

Already have an account?

Congratulations! Your application for an artist account has been sent. Kindly wait for two weeks for a response from our team as we review your portfolio.

Can't wait to have you on board! :)