Frequently asked questions
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All our deliveries are done between Monday and Friday (working days).
If you aren’t happy with your framed art print, you can return them within 14 days from the date the item arrived in your home. The full refund will be transferred back to your bank account. Please make sure the frame is in the same good condition that you received it in, to be eligible for the refund. For more details on this contact us on hello@drawdeck.com
We start making your order and sending it out for delivery as soon as the order comes through our website. You should expect it to be delivered on your doorstep between 3 to 5 business days unless stated by our customer care representative. You will be sent an order confirmation email and you can use that to track your order by getting in touch with us at hello@drawdeck.com
Currently we only deliver in cities within the UAE and GCC region, but we are working on offering international shipping to other regions as well!
If your package didn’t arrive safe, sound, and in perfect condition please don’t worry. Send an email to our lovely customer service team at hello@drawdeck.com and reference your order number. We’ll get back to you ASAP and resolve the issue!
All of our products are securely packaged in our Dubai production facility and then handed over to our express shipping partners.
Drawdeck is a UAE-grown online platform that curates exciting artwork from independent artists all over the world. The mission is to provide opportunities for artists to commercially sell and get recognized for their craft whilst making affordable artwork accessible to the consumers and businesses of the Middle East.
Every sale we make supports an artist. Before we do anything we run our artists through our pricing structure. At the end of every month we pay our artists depending on how many sales they have made.
